Tuesday, April 27, 2004 4:15 PM

Dear Ms. Fingerman,

Just wanted to let you know what great work your guys did for us last Saturday.  Delivering 8 tons of signs from one end of town to the other in just a few hours was not easy.  When we got to the National Mall the fork lift that was supposed to be waiting for us was nowhere to be seen, but they waited patiently and with good humor and then made good use of the time when the forklift finally appeared.

I really appreciate your taking this job on such short notice and working with me so closely on meeting our schedule.

Thanks again,

Johanna Ettin

National Organization for Women